Dezert Lighting LLC Policy & Agreement
- Dezert Lighting LLC does not take any responsibility for determining the correct application, application specifics, possible required add-ons, and possible restrictions of the use of our products. Dezert Lighting LLC is not responsible for 3rd party installation costs in case of warranty return/exchange. While we do not take any responsibility, we will gladly assist in every way possible to determine the correct products for your desired application.
Please be advised that any free shipping promotions used on the original order will be forfeited if the order is returned and the original shipping costs (paid or unpaid) will also be deducted from the refundable amount. We are not responsible for return postage unless the return is required due to our mistake, in which case we will send a pre-paid shipping label.
Due to the nature of our products, Dezert Lighting LLC does not accept returns on un-sealed HID bulbs or any items in our Closeouts section. We will also not accept any used or installed products back for returns or exchanges. Our standard restocking fee structure is outlined below. Please refer to our exchange and refund policies immediately below for important timelines.
Tier 1: Perfect condition. (Unopened & like-new) = 90% refund or 100% store credit.
Tier 2: Re-conditionable. (Packaging opened or damaged) = 80% refund or 90% store credit.
Tier 3: Inability to restock. (Product & packaging both damaged) = 70% refund or 80% store credit.